WebTrac Online Service Center

WebTrac can be used to renew most membership types and lockers, reserve one of two racquetball courts and one of three tennis courts up to a week in advance, and to view the transaction history on your account. Please review the instructions below, then click here for the WebTrac Online Service Center.

Login ID and Password

WebTrac Login IDs and Passwords are assigned at 5:00 p.m. each day. Therefore, you may log into WebTrac the first time one or more days after purchasing your new membership and/or giving us your email address.

Your Login ID is your Household Email Address:

If you have a student- or employee-affiliated membership, your Household Email Address is whatever the MaineCard office has on record as the student’s/employee’s primary email address… usually this is their Maine Street email address (@maine.edu).

If you do not have a student- or employee-affiliated membership, your Household Email Address is whatever you gave us. If you can’t remember, contact us or look on one of your printed receipts. If you haven’t given us your email address yet, please contact us to do so. You will need to wait until the following day to log into WebTrac.

Your initial Password is the household’s Primary Guardian’s last name. You will be required to change it the first time you log in.

Renewing Memberships/Lockers

When you log in, you will see the Household Information Update page.  Enter your password again, change any info that is out of date, and click Submit at the bottom.

Using the left-hand navigation bar, navigate to Shop > Pass Renewal, or Shop > Locker Renewal.

Select the membership and/or locker(s) you would like to renew.  Note that secondary memberships (spouse/children) will automatically be renewed along with the primary membership.  Click Renew.

There may be a screen that asks you which fee you are paying, for example are you buying the Individual Plus or the Family membership?  The fees default to “Yes” so you will need to deselect whichever one(s) you don’t want.

There may be  a screen where you need to answer questions.  Answer them and click Submit at the bottom.

Click ”Proceed To Checkout” or, if you would like to do something else, click “Continue Shopping”.

When you have selected all your court reservations and have proceeded to checkout, you may still make changes to your reservation by clicking ”Back” or “View Cart”.

If you are finished, verify that your contact information is correct and then click”Go”. Then click ”Continue”. Your receipt will be emailed to you.

Please remember to Log Out when you are done. The Log Out link can be found at the top of the page, along the bottom edge of the light blue bar, in small white print.

Making a Reservation

Odd-numbered racquetball/tennis courts run “on the hour”. Even-numbered racquetball/tennis courts run “on the half-hour”.

Remember, if you approach the racquetball courts from the front of the building, Court 2 is the first court you’ll come to, not Court 1. Make sure you use the correct court!

Restrictions:

All courts have 60-minute time slots. You can reserve a court up to a week in advance. You are also allowed to reserve only one court of each type, for one hour, per day. In other words, you can reserve a racquetball court for an hour and a tennis court for an hour in the same day, but you can’t reserve a tennis court for two hours in the same day. (You will see days on the calendar that are marked “Partial” even though they are outside the valid reservation period; those reservations are for a class.)

Procedure:

When you log in, you will see the Household Information Update page.  Enter your password again, change any info that is out of date, and click Submit at the bottom.

Using the left-hand navigation bar, navigate to Shop > Court Reservations > Calendar View. Choose a court from a drop-down menu and then click Search.

You will see the entire current month. If a day is marked ”Max Days”, it is not within the valid period for reservations and therefore you cannot click on it. If it is marked ”Partial”, there is at least one reservation booked on that day. (You will see days on the calendar that are marked “Partial” even though they are outside the valid reservation period; those reservations are for a class.) If the day is marked”Open”, there are no reservations for that day yet and you are allowed to make one. If the day is marked ”Fully Booked”, that day is fully booked.

Click on the correct day, then click in the box next to the time period for which you would like the reservation. Click ”Book Times”.

You may leave Headcount and Reservation Purpose blank.

Click ”Proceed To Checkout” or, if you would like to reserve another court, click”Continue Shopping”.

When you have selected all your court reservations and have proceeded to checkout, you may still make changes to your reservation by clicking ”Back” or”View Cart”.

If you are finished, verify that your contact information is correct and then click”Go”. Then click ”Continue”. Your receipt will be emailed to you.

Please remember to Log Out when you are done. The Log Out link can be found at the top of the page, along the bottom edge of the light blue bar, in small white print.

Court Reservation Etiquette:

If you make a reservation and then decide not to play, please call 581-1082 to cancel your reservation. It’s only fair to other members to release your reservation if you’re not going to use it.

If you do not have a reservation but a reservable court is empty when you arrive, you are welcome to use it under the following conditions:

• In Racquetball or Tennis Court 1 or Tennis Court 3, if it is :15 or more past the hour, you may play until the reserving party arrives.
• In Racquetball or Tennis Court 2, if it is :45 or more past the hour, you may play until the reserving party arrives.
• When the reserving party arrives, please vacate the courts immediately and politely.

Remember, if you approach the racquetball courts from the front of the building, Court 2 is the first court you’ll come to, not Court 1. Make sure you use the correct court!

Viewing and Reprinting Receipts

Under ”My Account” on the left-side navigation menu, you may reprint your receipts or change your ID/Password.