Frontline Table
Name Contact Location Web address Description FL Area/regional Culture/History FL Computer IT FL Internet Marketing FL Write FL Listen FL Cust Srvc/ Intro to Hospitality FL Destination Marketing FL Diversity FL Financial FL Food Srvc Skills FL Beverage Srvc Skills FL House Keeping Skills FL Leadership - Team Building FL Safety in the Workplace FL Soft Skills FL Work Wellness FL Event Plng FL Trade Show Booth Work & Design FL Overview: How to do Tourism in ME FL Differences: Tourism Mkt & Develoment FL Marketing in a down economy economy FL Area/Regional Tourism Product Awareness FL Cost of Training
AH&LA Educational Institute Hospitality courses and curriculum for schools and universities 800-344-4381 High Schools: Lodging Management Program and START 800-349-0299 Distance learning program and course offerings.800-390-8399 Seminars that address the needs within the hospitality industry 800-349-0299 http://www.ei-ahla.org/content.aspx?id=88 For more than 50 years, the American Hotel & Lodging Educational Institute (AH&LEI) has been the premier source for providing industry-tested, research-driven hospitality training resources worldwide. EI continues to meet and exceed its education and trai







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Androscoggin Valley Council of Govt - AVCOG Robert Thompson -Exec. Dir.(207)783-9186 Ext. 210 Auburn/Farmington http://www.avcog.org/ Offer business programming with potential of trailoring to Tourism






















Bangor Adult & Comm. Ed. 207-992-5523 Bangor http://www.bangorschools.net/content/4015/Adult_Education/ offer a variety of programs and services to the citizens of Bangor and the­ surrounding communities. x x




















Bangor Historical Society 207.942.5766 or 942.1900 Bangor CVB, Highlands, Tri-County Workforce http://www.bangormuseum.com/html/home.htm The Bangor Museum and History Center promotes understanding and enjoyment of history to enhance people’s lives today and in the future. We collect, conserve, interpret, present, and foster an appreciation of the evidence of the past, from the Canadian bor x





















Certified Tourism Ambassadors Prog Mickey Schaefer mickey@mickeyand associates.com 520-219-0469 Onsite http://www.tourismambassadorinstitute.com/ctaprogram.html - www.mickeyandassociates.com Administered through the Tourism Ambassador Institute™, the Certified Tourism Ambassador™ (CTA) Program is a certification program that serves to increase tourism by inspiring front-line hospitality employees and volunteers to work together to turn every x



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Chewonki Anna Hunt, Prog. Dir. ahunt@chewonki.org 207-882-7323 ext. 148 Wiscasset http://www.chewonki.org/tnhp/default.asp Our traveling lessons in natural history began 20 years ago, and we are now guest educators to more than 35,000 students each year. Live animals and myriad teaching tools, such as a whale skeleton or a container full of biodiesel, help students learn impo Traveling Nat History Prog





















Daryll Kemp & Associates Consulting Daryll Kemp 280 Clifton StPortland, ME 04103 NA - (207) 772-5712 Business Consulting Services


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Donna Fichtner Consulting Donna Fichtner Greenville NA - (207) 631-9005 Donna M. Fichtner of Greenville is an independent consultant who specializes in tourism economic development and employee education x

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Franklin County CC Network Betty Gensel, Liaison 800-517-2859 bgensel@exploremaine.com Framington http://www.franklinnetwork.org/scholarships Franklin County Community College Network – supporting economic opportunities through partnerships with private business, community organizations, and collaboration with institutions of higher education. Since the fall of 2005, the Franklin County Commun




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Franklin County CoOp Extension Mark Edwards, (207) 778-4650 Farmington http://www.umext.maine.edu/FranklinCounty/ University of Maine Cooperative Extension in Franklin County gives local residents access to the resources and expertise of the University of Maine. Through educational programs, publications, and events, UMaine Extension delivers unbiased, research-based

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Human Nature @ Work Daivd Lee Bar Mills, ME http://www.humannatureatwork.com/programs.htm





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Levenson Vickerson Bill Vickerson Portland
Dale Carnegie Trainer since 1979 x



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Maine Coast Heritage Trust MCHT Main Office: (207) 729-7366 Topsham http://www.mcht.org/mchtnews/other/2007/05/learn_from_five_stories_on_mai.html Learning from five conservation success stories on Maine's Coast






















Maine Course Hospitalilty Group Sean Riley 207-865-6105 ext. 635 Freeport http://www.mchg.com/ Maine Course Hospitality Group has many services including operations, sales and marketing, accounting, financial, consulting, asset management, and purchasing.











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Maine SBDC maintained website:Maine Business Works 800-679 - SBDC Portland http://www.mainebusinessworks.org/index.cfm?fuseaction=main.events Listing of all workshops across the State that are business oriented, i.e. Introduction to Collaboration by Maine Assoc. of Nonprofits and S ecrets of the Caterer by Northern Maine Community College. Topics include: Accounting/budgets, AgriBusiness, Busi
















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Maine Senior College Contact (207) 780-4128 Portland http://www.maineseniorcollege.org/ The Maine Senior College Network (MSCN), which began in 1997 at the University of Southern Maine in Portland, is currently a consortium of 18 independent groups from York County to Fort Kent. Housed at The Osher Lifelong Learning Institute (OLLI), at USM x





















Maine Small Business Development Corporation - SBDC Portland
http://www.mainesbdc.org/train_login.cfm Entrepreurship Week: Marketing for Small Business, Developing Your Business Plan - The programs and services provided by the Maine Institute for Family Owned Business include: * Business succession planning * Estate planning




Cust Srvc in 21st Century

Develop. Your Bus Plan 49 min, 2 mod, Free online







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McCoy Training and Consulting Resources Carol McCoy (207-847-3271) info@mccoytraining.com Portland http://www.mccoytraining.com/ McCoy Training and Development Resources provides coaching and training in leadership, change management, communication skills, service excellence and personal development, and consultation to small businesses, not-for-profit organizations, and individual


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Moosehead Historical Society 207-695-2909 mooseheadhistory@myfairpoint.net Greenville http://www.mooseheadhistory.org/ The Moosehead Historical Society, whose campus is located at the foot of Moosehead Lake in Greenville, Maine, is a non-profit organization dedicated to the preservation and communication of the fascinating and colorful history of the Moosehead Lake region x





















National Association for Interpretation Mark Edwards, (207) 778-4650 Farmington http://www.interpnet.com/ The National Association for Interpretation (NAI) is a not-for-profit 501c3 professional association for those involved in the interpretation of natural and cultural heritage resources in settings such as parks, zoos, museums, nature centers, aquaria, bot x





















Natural Resource Education Center info@NRECmoosehead.org Greenville http://www.naturalresourceeducationcenter.org/ The Natural Resource Education Center (NREC) is a nonprofit 501(C) (3) educational corporation that provides information and education to visitors and residents on what makes the remote and historic areas of northern Maine so unique and so important to t






















Opportunties Unlimited Joe Veneto - MA joe@opportunityguy.com (617) 786-9096
http://www.nsanewengland.com/speaker_detail.asp?DirectoryID=1103 The Opportunity Guy creates results for organizations in the Travel, Service and Hospitality Industries. He accomplishes this through Management Consulting, Custom Designed Seminars and Results-Oriented Training Programs.






















Progressive Business Audio Conferences (800) 964-6033 Webinar http://www.pbconferences.com/Y9/0/2/p2N7X2c/p2WGAWWUi/p0e Progressive Business Audio Conferences is a Progressive Business Publications (PBP) company and specializes in producing high-quality conference programs for business executives across the United States. PBP is a leading provider of cutting-edge, high-im How Zappos Does Service- A Customer Service Company that Also Sells




















$199
SCORE - Counselors to America's Small Business - Portland Office (503) 326-5211 Portland http://www.scorepdx.org/workshops.php SCORE Workshops are conducted by local business experts and SCORE volunteers and provide the knowledge you are looking for across a wide variety of relevant subjects. 

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Signature Worldwide Barry Himmel, OH 614.766.5101 Webinars, On-site Customer Edge Experience Program http://www.signatureworldwide.com/programs/index.aspx Get lasting customer satisfaction with these targeted training modules specifically designed for reservation agents and front-desk staff. Overcoming Resistance*: Uncover and prevail over customer objections. Revenue Ambassadors*: Maximize total revenue



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Sales

T ri-County Workforce Develoment Bangor CVB, Highlands, Tri-County Workforce
http://www.bangorcvb.org/content/4016/Hospitality_Industry_Training/ The hospitality industry is expanding and changing at a rapid pace, and a well-trained, knowledgeable workforce is critical for growing the state's economy. The Maine Highlands has teamed up with the Greater Bangor Convention and Visitors Bureau, and the x



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Telephone Doctor St. Louis, MO Webased, On-Site, Canned Programs http://www.telephonedoctor.com/customer_service_training.asp 18 DVD Customer Service Training Library and 6 DVD Newmarket Leadership and Management training are offered individually or as a series w/long term license. Free preview Leader’s guides, workbooks and PowerPoint. Www.ServiceSkills.com



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Leadership and Management Series of 6 DVD's$4,170 or $695 each






Sales

The Maine Humanities Council info@mainehumanities.org (207) 773-5051 Portland http://mainehumanities.org/programs/index.html The Maine Humanities Council is a private nonprofit organization, Maine's affiliate of the National Endowment for the Humanities. It promotes strong communities and informed citizens by providing Mainers with opportunities to explore the power and pleasur Leadership in a time of crisis: A. Lincoln





















Umaine Cooperative Extension Roger Merchant 207-564-3301 rogerm@umext.maine.edu Piscataquis County http://www.umext.maine.edu/nhc-tourism/html/tourism_planning.html Small and Home Based Business Virtual Resource Library, Penquis CAP Incubator Without Walls, Business Answers Online, Service Corps of Retired Executives (SCORE) x




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University of Maine Folklife Center folklife@maine.edu (207)581-1891 Orono http://www.umaine.edu/folklife/   Sponsored by the Maine Folklife Center and Cultural Resources Inc., the four day institute will train you to collect, document, and present local stories.  The American Folklife Center contain a collection of rich and varied materials from Maine that do Story Bank Inst.





















Waterville Main Street
Waterville http://www.watervillemainstreet.org/ Waterville was designated as a Main Street Maine community in 2001 by the Maine Downtown Center and is accredited annually by the National Main Street Center, which is a program of the National Trust for Historic Preservation.  The Main Street Four Point