Manager Level Table
Name Contact Location Web address Description Mgr: Accounting, cost control, cost analysis, records Mgr: Front Desk Mgr: Human Resource Mgt Mgr: Marketing Mgr: Starting Your Small Business Mgr: Mgt Dev Programs Mgr: Risk Mgt/Law Mgr: Negotiation Mgr: Supervisiory Mgr: Mgt Buy-In Mgr: Internship - Line-level Internship - Mgt Training Mgr: Intro to Hospitality Mgr: Hospitality Industry Overview Mgr: Facility Mgt Mgr: Tourism Case Studies Mgr: Tourism Law Mgr: Management Mgr: Meeting & Convention Mgt
AH&LA Educational Institute Hospitality courses and curriculum for schools and universities 800-344-4381 High Schools: Lodging Management Program and START 800-349-0299 Distance learning program and course offerings.800-390-8399 Seminars that address the needs within the hospitality industry 800-349-0299 http://www.ei-ahla.org/content.aspx?id=88 For more than 50 years, the American Hotel & Lodging Educational Institute (AH&LEI) has been the premier source for providing industry-tested, research-driven hospitality training resources worldwide. EI continues to meet and exceed its education and trai Financial Mgt
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General Mgt x











Androscoggin Valley Council of Governments - AVCOG Farmington/ Auburn
http://www.avcog.org/business_other.aspx Tourism Marketing


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Certified Tourism Ambassadors Prog Mickey Schaefer mickey@mickeyand associates.com 520-219-0469 Onsite http://www.tourismambassadorinstitute.com/ctaprogram.html - www.mickeyandassociates.com Administered through the Tourism Ambassador Institute™, the Certified Tourism Ambassador™ (CTA) Program is a certification program that serves to increase tourism by inspiring front-line hospitality employees and volunteers to work together to turn every


















Daryll Kemp & Associates Consulting Daryll Kemp 280 Clifton StPortland, ME 04103 NA - (207) 772-5712 Business Consulting Services




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Donna Fichtner Consulting Donna Fichtner Greenville NA - (207) 631-9005 Donna M. Fichtner of Greenville is an independent consultant who specializes in tourism economic development and employee education x x x x
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x x x 6 cr x 9cr x 3cr x x x
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Human Nature @ Work Daivd Lee Bar Mills, ME http://www.humannatureatwork.com/programs.htm





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Levenson Vickerson Bill Vickerson Portland
Dale Carnegie Trainer since 1979 x



Leadership for Mgrs, Cust Relations & Employee Dev, Personal Dev, Pln.Presentations












Maine Course Hospitalilty Group Sean Riley 207-865-6105 ext. 635 Freeport http://www.mchg.com/ Maine Course Hospitality Group has many services including operations, sales and marketing, accounting, financial, consulting, asset management, and purchasing.


















Maine Outdoors Don Kleiner (207) 785-4496 (800) 203-8549 Union http://www.maineoutdoors.biz/ Union


For ME Guide For ME Guide













Maine Small Business Development Corporation - SBDC Portland
http://www.mainesbdc.org/train_login.cfm Entrepreurship Week: Marketing for Small Business, Developing Your Business Plan - The programs and services provided by the Maine Institute for Family Owned Business include: * Business succession planning * Estate planning x

Mkt Research & Dev Mkt Plan1.5 hr. 3 mod -Free online 1.2 hr. 4 mod - Free online













Maine Woods Consortium - Franklin Co. Cooperative Ext. Framington
http://www.umext.maine.edu/FranklinCounty/ Planning mkt research, mkt &pricing, financials &cash flow-high school, college students and new businesses


Mkt. with Words














Martha Broderick University of Maine Orono







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Matt Zito Maine Woods Consortium
http://www.mainewoodsconsortium.org/mmh/component/option,com_events/Itemid,120/task,view_year/year,2009/month,07/day,14/



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McCoy Training and Consulting Resources Carol McCoy (207-847-3271) info@mccoytraining.com Portland http://www.mccoytraining.com/ McCoy Training and Development Resources provides coaching and training in leadership, change management, communication skills, service excellence and personal development, and consultation to small businesses, not-for-profit organizations, and individual




Strategies for Managing Small Training Dept












Nationwide Programs






















Opportunties Unlimited Joe Veneto - MA joe@opportunityguy.com (617) 786-9096
http://www.nsanewengland.com/speaker_detail.asp?DirectoryID=1103 The Opportunity Guy creates results for organizations in the Travel, Service and Hospitality Industries. He accomplishes this through Management Consulting, Custom Designed Seminars and Results-Oriented Training Programs.


Power of Packaging x x












SBDC maintained website:Maine Business Works Portland
http://www.mainebusinessworks.org/index.cfm?fuseaction=main.events



















Signature Worldwide Barry Himmel, OH 614.766.5101 Webinars, On-site Customer Edge Experience Program http://www.signatureworldwide.com/programs/index.aspx Get lasting customer satisfaction with these targeted training modules specifically designed for reservation agents and front-desk staff. Overcoming Resistance*: Uncover and prevail over customer objections. Revenue Ambassadors*: Maximize total revenue




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T ri-County Workforce Develoment Bangor CVB, Highlands, Tri-County Workforce
http://www.bangorcvb.org/content/4016/Hospitality_Industry_Training/ The hospitality industry is expanding and changing at a rapid pace, and a well-trained, knowledgeable workforce is critical for growing the state's economy. The Maine Highlands has teamed up with the Greater Bangor Convention and Visitors Bureau, and the
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Telephone Doctor St. Louis, MO Webased, On-Site, Canned Programs http://www.telephonedoctor.com/customer_service_training.asp 18 DVD Customer Service Training Library and 6 DVD Newmarket Leadership and Management training are offered individually or as a series w/long term license. Free preview Leader’s guides, workbooks and PowerPoint. Www.ServiceSkills.com

Leadership and Management Series of 6 DVD's$4,170 or $695 each













Leadership and Management Series of 6 DVD's$4,170 or $695 each