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Employee Assistance Program


How To Help Grieving People

Relatives, friends, and neighbors are supportive at the time of a death, during the wake and funeral.  Food, flowers, and their presence are among the many thoughtful expressions.  After the funeral, many grieving people wonder what happened to their friends.  They need their support and caring even more when the reality begins to hit and the long process of grief begins. 

Help from friends is essential, since immediate family members have their hands full of grief and may find it difficult to give support to one another, or may not live nearby.  Your help and understanding can make a difference in the healing of your friend’s grief.  Unresolved grief can lead to physical or mental illness, suicide or premature death.  A grieving person needs friends who are willing to LISTEN; cry with them, sit with them, reminisce, care, have creative ideas for coping, be honest, help them feel loved and needed, and believe that they will make it through their grief. 

Ways of helping grieving people are as limitless as your imagination.

1.      All that is necessary is a squeeze of the hand or other expression of sympathy.  If you want to say something, say, "I'm sorry" or "I care."

2.      Offer to help with practical matters; i.e., running errands, fixing food, caring for children.  Say, "I'm going to the store.  Do you need bread, milk, etc.?  I'll get them."  It is not helpful to say "Call me if there is anything I can do."

3.      Don't be afraid to cry openly if you were close to the deceased.  The bereaved may find themselves comforting you, but at the same time they understand your tears and don't feel so alone in their grief. 

4.      It is not necessary to ask how the death happened.  Let the bereaved tell you as much as they want when they are ready.  A helpful question might be, 'Would you like to talk? I'll listen."

5.      Don't say "I know just how you feel."

6.      The bereaved might ask "WHY?"  It is often a cry of pain rather that a question.  It is not necessary to answer, but if you do, you may reply, "I don't know why."

7.      Don't use platitudes like "life is for the living" or "it is God's will."  Explanations rarely console.  It's better to say nothing. 

8.      Recognize that the bereaved may be angry.  They may be angry at God, the person who died, the clergy, doctors, rescue teams, other family members, etc.  Encourage them to acknowledge their anger and to find healthy ways of handling it. 

9.      Be available to LISTEN frequently.  Mostly bereaved want to talk about the person who has died.  Encourage them to talk about the deceased.  Do not change the conversation or avoid mentioning the person's name. 

10.  Read about the various phases of grief so you can understand and help the bereaved understand. 

11.  The bereaved should make no life-changing decisions at this time. 

12.  Expect that there will be good and bad days. 

13.  Coping: encourage the expression of feelings, i.e., writing, physical activities and honoring alone time. 

14.  BE PATIENT.  Don't say, "You will get over it in time."  Mourning may take a long time.  The bereaved need you to stand by them for as long as necessary.  Encourage them to be patient with themselves, as there is no timetable for grief.

15.  Accept whatever feelings are expressed.  Do not say "you shouldn't feel like that."  This attitude puts pressure on the bereaved to push down their feelings.  Encourage them to express their feelings - cry, hit a pillow, scream, etc.

16.  Be aware that a bereaved person's self esteem may be very low. 

17.  When someone feels guilty and is filled with "if only"’s  it is not helpful to say "Don't feel guilty."  This only adds to their negative view of themselves.  They would handle it better if they could.  One response could be, "I don't think that you are guilty.  You did the best that you could at the time, but don't be pushed by your own feelings of guilt.  Talk about it until you can let it go." 

18.  Depression is often a part of grief.  It is a scary feeling.  To be able to talk things over with an understanding friend or loved one is one factor that may help prevent a person from becoming severely depressed. 

19.  Give special attention to the children in the family.  DO NOT tell them not to cry or not to upset the adults. 

20.  Suggest that the bereaved person keep a journal. 

21.  The bereaved may appear to be getting worse.  Be aware that this is often due to the reality of the death hitting them. 

22.  Be aware of physical reactions to the death (lack of appetite, sleeplessness, headaches, inability to concentrate, stomach distress).  These affect the person's coping ability, energy, and recovery.

23.  Be aware of the use of drugs or alcohol.  Medication should only be taken under the supervision of a physician.  Often these only delay the grief response. 

24.  Sometimes the pain of bereavement is so intense that thoughts of suicide occur.  Don't be shocked by this; instead, try to be a truly confiding friend. 

Encourage counseling if grief is getting out of hand.


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Employee Assistance Program
126 College Avenue
University of Maine
Orono, ME 04469-5722 U.S.A.
Phone: 1-877-EAP-3315 | 581-4014


The University of Maine
, Orono, Maine 04469
207-581-1110
A Member of the University of Maine System