Conflict Management/Having Difficult Conversations

Purpose:

The purpose of the Conflict Management module is to help supervisors learn to identify the roots of conflict and to use productive conflict management tools to manage differences.

Learning Objectives:

• As a result of participating in this workshop, supervisors will:


• Identify their own style of managing conflict.


• Understand the nature and roots of conflict.


• Examine the goals of conflict management.


• Identify specific steps for dealing with conflict.


• Recognize traits of "difficult people".


• Practice using constructive tools to manage conflict.