Telecommunications a division of Information Technologies

Telecom: How do I...

How do I place a work order?

Customers can now use an online form to submit a work order.

How do I obtain a faculty/staff authorization code?

For information about authorization codes, click here.

How do I use my phone?

            Message Key Malfunction
          How to Skip a Greeting
          Express Messaging
          Listen to a Specific Message
          Skip Back/Foward During Playback
          Recover a Deleted Message
          Why Old Messages Disappear
          Too Many Buttons
          Personal Verification
          Change a Greeting

Phone Features

          Changing Phone Jacks
          Redial Feature
          Contact Numbers


Message Key Malfunction

Problem: Sometimes when I try to retrieve voice mail messages my Message Key does not work properly. When I press the key I get a fast busy signal or it dials another number.

Solution: The message key is simply an autodial key that stores the Meridian Mail access number. When this key no longer works properly, it means the number stored on the key has been corrupted. The key just needs to be reprogrammed. Follow the directions below to reprogram your message key:

  1. Without lifting the handset, press JUST the message key once.
  2. On the dial pad, enter 13001, then press the message key again. Go ahead and lift the handset and press the message key. You should now hear "Meridian Mail, Mailbox."

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How to Skip a Greeting

Question: "Is there a way I can leave a message for a colleague without listening to their entire voice mail greeting?"

Answer: YES! As soon as you start to hear the greeting press 5. You will hear the record tone beep and may leave your message.

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Express Messaging

Comment: I've heard of something called "Express Messaging", but I'm not sure what it is.

Response: Express Messaging is a way to send a message to a colleague without actually dialing their extension. Instead you dial the Express Messaging number and send a message directly to their mailbox. This is very convenient if you need to leave a message for someone and you know they are in the middle of a meeting and you don't want to disturb them by dialing their number and having it ring three times at their desk before going to voice mail. Follow the directions below to send an Express Message:

  1. To send a message to a faculty/staff member on the Orono campus, dial: 581-3031. To send a message to a student OR staff member on the Bangor campus, dial: 581-3030.
  2. When you hear "Express Messaging to mailbox?", enter the 5 digit phone number of the person you wish to send a message to, followed by the # sign (i.e. 581-1610 #).
  3. You will then hear the person's greeting and can leave a message after the beep.

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Listen to a Specific Message

Question: "Can I go to a specific message in my mailbox without having to listen to each message until I finally get to the one I want to hear?"

Answer: YES! To go to a specific message in your mailbox: Press 86 + message number + #. To go to the next message, press 6. To go to the previous message, press 4.

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Skip Back/Foward During Playback

Question: "When listening to a message, can I back-up and hear a portion of the message without waiting for it to finish and then playing the entire message over again?

Answer: YES! To skip backward 5 seconds: Press 1. To skip forward 5 seconds : Press 3. To pause during playback : Press # To continue : Press 2.

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Recover a Deleted Message

Question: "If you accidently delete a message by pressing 76, is there a way to get the message back?" Answer: YES! A deleted message can be restored within the current voice mail session only. Once you exit voice mail the message cannot be recovered. To restore a voice mail message:

  1. Press 4 to go back to the deleted message. You will hear "Message (number) deleted."
  2. Press 76. You will hear "Message (number) restored."

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Why Old Messages Disappear

Question: "My old messages periodically get erased, but I don't erase them...what happened to them?."

Answer: Faculty and staff have a 5 day retention of messages which they have already listened to. Every night Meridian mail audits all mailboxes and automatically deletes any read messages which are 5 days old. The voice mail system is a large storage device that records greetings and stores incoming messages. We found that many users were not erasing their old messages which caused the system to reach it's maximum capacity. At that point Meridian mail can no longer be accessed. This is the only way to insure that Meridian mail continues to function properly. This audit ONLY erases messages you have already listened to.

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Too Many Buttons

Comment: "You have to press too many buttons to retrieve voice mail messages."

Suggestion: There is a short cut when checking your voice mail messages. When you press the message key and hear "Meridian Mail, mailbox?" Press the # sign. Meridian Mail will immediately prompt you for your password. This saves you from having to enter your mailbox number. This short cut only works when you are checking messages from your own phone. If you are checking messages from someone else's phone or from off campus, you will have to enter your mailbox number and password.

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Personal Verification

Comment: "I wish people would include their phone number with their personal verification so I don't have to look their number up in order to return their call...this is very annoying."

Suggestion: When you receive a message in your mailbox, Meridian Mail informs you of the extension that left the message, i.e. "message one from extension 1-XXXX." Personal Verification allows you to replace the Meridian Mail prompt with a recorded prompt spoken in your own voice. Most people's Personal Verification consists of their name and number. Once Personal Verification has been set, it replaces the Meridian Mail prompt that gives the extension of the caller who left the message. If a user sets Personal Verification in their mailbox to "Jane Doe", now when Jane leaves a message the recipient hears "message one from Jane Doe." In this case, the person who listens to the message does not have Jane's telephone number unless Jane remembers to give the number in the message she just left. If you receive a message like this you can call the sender by pressing 9 after you have listened to the message. This eliminates the need to leave Meridian Mail and locate the number. Please remember to include your telephone number when using Personal Verification. If you are interested in setting Personal Verification in your mailbox, follow the directions below:

  1. Log into your mailbox by pressing your message key and entering your mailbox number and password.
  2. Press 89. You will hear "Personal Verification--Please enter the mailbox number, followed by number sign."
  3. Enter your Mailbox Number, #. You will hear "There is no name for Personal Verification for mailbox (number)."
  4. Press 5. Wait for the tone, then speak your name and telephone number. After speaking, press # to stop recording. Example: Jane Doe at extension 1-0000.
  5. You will hear "The Personal Verification is (whatever you recorded)."

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Change a Greeting

Comment: When I press 82 to change my voice mail greeting, all I get is a fast busy signal.

Response: In order to activate any of the Meridian Mail functions, you must FIRST be logged into your mailbox. In other words, you must press your message key and enter your mailbox number and password. You can then press 82 and you will hear the appropriate Meridian Mail prompts.

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Changing Phone Jacks

Question: Can I unplug my Meridian Phone and plug it into a different jack?

Answer: No! Each individual phone set is programmed to match the phone jack it was originally plugged into. In other words, the telephone jack is telling the computer that runs the phone system what type of set is plugged into that jack and how the phone is programmed. If you switch phones they will not work properly.

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Redial Feature

Question: Do these phones have a redial feature?

Answer: Yes! Your phone will automatically redial the last number you dialed on your set. If the last number you dialed was a long distance number it WILL NOT redial your long distance authorization code. To activate last number redial, lift the handset and press the # sign twice.

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Contact Numbers

Work Orders (Installations, relocations, price quotations), Billing Inquiries
Finchum@maine.edu . . . . . . . . . . . . . .... . . . . . . . . . . . . . . 581-1605

Long Distance Authorization Codes
finchum@maine.edu . . . . . . . . . . . . . . . . . . . . . . . 581-1605

User Support (To report phone problems or assistance with Meridian Mail/phone features)
Robin.pepin@umit.maine.edu . . . . . . . . . . . . . . . . . . . . . .581-1610

Calling Cards
finchum@maine.edu . . . . . . . . . . . . . . . . . . . . . . .581-1605

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