REQUEST FOR PROPOSAL #27-03 October 16, 2002

 

Administered by

PURCHASING DEPARTMENT

UNIVERSITY OF MAINE

ORONO, MAINE 04469-5765

 

 

REQUEST FOR PROPOSALS

FOR MANAGED INTERNET SERVICE

 

1.0 GENERAL INFORMATION:

1.1 Purpose: The University of Maine System (UMS) desires to purchase high speed managed Internet service. UMS provides Internet access for its seven institutions, other academic institutions, the Maine School and Library Network (MSLN), state government, and a number of other non profit organizations. Proposals for these services are being requested for delivery at three possible termination points. UMS may elect to have the entire service terminated at one of these locations or may choose to split the service between two or more termination points.

This Request for Proposals (RFP) states the instructions for submitting proposals, the procedure and criteria by which a vendor or vendors may be selected and the contractual terms by which the University intends to govern the relationship between it and the selected vendor(s).

1.2 Definition of Parties: The University of Maine System (UMS) will hereinafter be referred to as the "University." Respondents to the RFP shall be referred to as "Bidders." The Bidder or Bidders to whom the contract is awarded shall be referred to simply as the "Contractor."

    1. Background: The University, through the University of Maine System Network (UNET), operates and manages a statewide network interconnecting and providing Internet services to its seven autonomous universities and numerous off campus locations. In addition, the University, as part of its public services mission, provides Internet services to the Maine Schools and Library Network (MSLN), other academic institutions, state government and a small number of public and private non-profit institutions.

1.4 Evaluation Criteria: Proposals will be evaluated on many criteria deemed to be in the University's best interests, including, but not limited to an evaluation of the infrastructure of the bidder’s network, the managerial and technical abilities of the bidder’s organization, the ability of the bidder to respond to increasing bandwidth needs beyond the initial procurement under this RFP, the level of interconnectiveness with other Internet providers, the bidder’s ability to respond to outages, the timelines for installation, the long-term stability of the bidder, and the cost of the service.

1.5 Communication with the University: It is the responsibility of the bidder to inquire about any requirement of this RFP that is not understood. Responses to inquiries, if they change or clarify the RFP in a substantial manner, will be forwarded by addenda to all parties that have received a copy of the RFP. Addenda will also be posted on our web site, www.umaine.edu/purchasing/. The University will not be bound by oral responses to inquiries or written responses other than addenda.

 

Inquiries must be made to: Hal Wells

Purchasing Department Room 101J

University of Maine

5765 Service Building

Orono, Maine 04469-5765

(207) 581-2708

1.6 Award of Proposal: The University reserves the right to award the proposal to a single bidder or to split the award between multiple bidders if the University deems the redundancy provided by multiple bidders to be in its best interest (section 4.1). Presentations may be requested of two or more bidders deemed by the University to be the best suited among those submitting proposals on the basis of the selection criteria. After presentations have been conducted, the University may select the bidder or bidders which, in its opinion, has made the proposal(s) that is (are) the most responsive and most responsible and may award the contract to that bidder or multiple bidders. The University reserves the right to waive minor irregularities. Scholarships, donations, or gifts to the University will not be considered in the evaluation of proposals. The University may cancel this RFP or reject any or all proposals in whole or in part. Should the University determine in its sole discretion that only one bidder is fully qualified, or that one bidder is clearly more qualified than any other under consideration, a contract may be awarded to that bidder without further action.

1.7 Award Protest: Bidders may appeal the award decision by submitting a written protest to the Director of Purchasing within five (5) business days of the date of the award notice, with a copy to the successful bidder. The protest must contain a statement of the basis for the challenge.

1.8 Confidentiality: The information contained in proposals submitted for the University's consideration will be held in confidence until all evaluations are concluded and an award has been made. At that time, the winning proposal will be available for public inspection. Pricing and other information that is an integral part of the offer cannot be considered confidential after an award has been made. The University will honor requests for confidentiality for information of a proprietary nature. Clearly mark any information considered confidential.

1.9 Costs of Preparation: Bidder assumes all costs of preparation of the proposal and any presentations necessary to the proposal process.

1.10 Debarment: Submission of a signed proposal in response to this solicitation is certification that your firm (or any subcontractor) is not currently debarred, suspended, proposed for debarment, declared ineligible or voluntarily excluded from participation in this transaction by any State or Federal department or agency. Submission is also agreement that the University will be notified of any change in this status.

1.11 Proposal Understanding: By submitting a proposal, the bidder agrees and assures that the specifications are adequate, and the bidder accepts the terms and conditions herein. Any exceptions should be noted in your response.

1.12 Proposal Validity: Unless specified otherwise, all proposals shall be valid for 60 days from the due date of the proposal.

1.13 Proposal Submission: A SIGNED original and two (2) copies of the proposal must be submitted to the University of Maine Purchasing Department, 5765 Service Building, Orono, Maine 04469-5765, in a sealed envelope by Thursday, November 7, 2002, to be date stamped by the Purchasing Department in order to be considered. Normal business hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. Proposals received after the due date will be returned unopened. There will be no public opening of proposals (see Confidentiality clause). Vendors are strongly encouraged to submit proposals in advance of the due date to avoid the possibility of missing the due date because of unforeseen circumstances. Vendors assume the risk of the methods of dispatch chosen. The University assumes no responsibility for delays caused by any package or mail delivery service. Postmarking by the due date WILL NOT substitute for receipt of proposal. In the event that the University is closed due to inclement weather on the day that a proposal is due, proposals will be accepted on the next day that the University is open. Vendors may wish to call 207-581-SNOW or 800-581-SNOW if the weather is bad, to learn if the University has closed. Additional time will not be granted to any single vendor, however, additional time may be granted to all vendors when the University determines that circumstances require it. FAXED OR E-MAIL PROPOSALS WILL NOT BE ACCEPTED. The envelope must be clearly identified on the outside as follows:

Name of Bidder

Address of Bidder

Due Date

RFP #

1.14 Proposal Format: Bidder’s responses to this RFP must follow the RFP format, using the headings shown in the RFP. This will assist the University in directly comparing responses from multiple bidders. All parts of this RFP must be individually responded to. Bidders shall indicate unqualified acceptance of the section as written; qualified acceptance (listing all qualifications); rejection (with reasons for rejection); or parameter values (where requested).

1.15 In the event that a bidder is proposing the facilities of one or more other carriers, the information requested by this RFP shall be supplied (by the bidder) for both the bidder and the actual carrier(s).

 

2.0 GENERAL TERMS AND CONDITIONS:

2.1 Contract Documents: If a separate contract is not written, the contract entered into by the parties shall consist of the RFP, the signed proposal submitted by the Contractor, the specifications including all modifications thereof, and a purchase order or letter of agreement requiring signatures of the University and the Contractor, all of which shall be referred to collectively as the Contract Documents.

2.2 Contract Modification and Amendment: The parties may adjust the specific terms of this contract (except for pricing) where circumstances beyond the control of either party require modification or amendment. Any modification or amendment proposed by the Contractor must be in writing to the Purchasing Department. Any agreed upon modification or amendment must be in writing and signed by both parties.

2.3 Contract Term: The University prefers a contract term of one (1) year, but will consider a multi-year contract. If the initial contract is for one (1) year it may be extended for two additional one-year periods, with the mutual written agreement of the parties.

2.4 Contract Validity: In the event one or more clauses of the contract are declared invalid, void, unenforceable or illegal, that shall not affect the validity of the remaining portions of the contract.

2.5 Cancellation/Termination: If the Contractor defaults in its agreement to provide personnel or equipment to the University's satisfaction, or in any other way fails to provide service in accordance with the contract terms, the University shall promptly notify the Contractor of such default and if adequate correction is not made within ten (10) business days, the University may take whatever action it deems necessary to provide alternate services and may, at its option, immediately cancel this Contract with written notice.

2.6 Clarification of Responsibilities: If the Contractor needs clarification of or deviation from the terms of the contract, it is the Contractor's responsibility to obtain written clarification or approval from Gerry Dube, 207-581-3505.

2.7 Litigation: This Contract and the rights and obligations of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Maine. The Contractor agrees that any litigation, action or proceeding arising out of this Contract, shall be instituted in a state court located in the State of Maine.

2.8 Assignment: Neither party of the contract shall assign the contract without the prior written consent of the other, nor shall the contractor assign any money due or to become due without the prior written consent of the University.

2.9 Equal Opportunity: In the execution of the contract, the Contractor and all subcontractors agree, consistent with University of Maine System policy, not to discriminate on the grounds of race, color, religion, sex, sexual orientation, national origin or citizenship status, age, disability or veteran’s status and to provide reasonable accommodations to qualified individuals with disabilities upon request.

2.10 Independent Contractor: Whether the Contractor is a corporation, partnership, other legal entity, or an individual, the Contractor is an independent contractor. If the Contractor is an individual, the Contractor's duties will be performed with the understanding that the Contractor is a self-employed person, has special expertise as to the services which the Contractor is to perform and is customarily engaged in the independent performance of the same or similar services for others. The manner in which the services are performed shall be controlled by the Contractor; however, the nature of the services and the results to be achieved shall be specified by the University. The Contractor is not to be deemed an employee or agent of the University and has no authority to make any binding commitments or obligations on behalf of the University except as expressly provided herein. The University of Maine System has prepared specific guidelines to be used for contractual agreements with individuals (not corporations or partnerships) who are not considered employees of the System.

2.11 Sexual Harassment: The University is committed to providing a positive environment for all students and staff. Sexual harassment, whether intentional or not, undermines the quality of this educational and working climate. The University thus has a legal and ethical responsibility to ensure that all students and employees can learn and work in an environment free of sexual harassment. Consistent with the state and federal law, this right to freedom from sexual harassment was defined as University policy by the Board of Trustees. Failure to comply with this policy could result in termination of this contract without advanced notice. Further information regarding this policy is available from the Director of Equal Opportunity, North Stevens Hall, 581-1226.

2.12 Indemnification: The Contractor agrees to be responsible for, and to protect, save harmless, and indemnify the University and its employees from and against all loss, damage, cost and expense (including attorney's fees) suffered or sustained by the University or for which the University may be held or become liable by reason of injury (including death) to persons or property or other causes whatsoever, in connection with the operations of the Contractor or any subcontractor under this agreement.

 

 

2.13 Contractor’s Liability Insurance: During the term of this agreement, the Contractor shall maintain the following insurance:

 

Insurance Type Coverage Limit

1. Commercial General Liability $1,000,000 per occurrence or more

(Written on an Occurrence-based form) (Bodily Injury and Property Damage)

2. Automobile Liability $1,000,000 per occurrence or more

(Including Hired & Non-Owned) (Bodily Injury and Property Damage)

3. Workers Compensation Required for all personnel

Employers Liability minimum limits:

Bodily injury by accident: $100,000 each accident

Bodily injury by disease: $100,000 each accident

Bodily injury by disease: $500,000 policy limit

 

The University of Maine System shall be named as Additional Insured on the Commercial General Liability insurance. Certificates of Insurance for all of the above insurance shall be filed with:

University of Maine Purchasing Department

5765 Service Building

Orono, Maine 04469

Certificates shall be filed prior to the date of performance under this Agreement. Said certificates, in addition to proof of coverage, shall contain the standard Acord statement pertaining to written notification in the event of cancellation, with a thirty (30) day notification period.

As additional insured and certificate holder, the University should be included as follows:

The University of Maine System

Office of Facilities

107 Maine Avenue

Bangor, ME 04401

2.14 Smoking Policy: The University of Maine System must comply with the "Work place Smoking Act of 1985" and MRSA title 22, 1541 et seq "Smoking Prohibited in Public Places." In compliance with this law, the University of Maine System has prohibited smoking in all University System buildings except in designated smoking areas. This rule must also apply to all contractors and workers in existing University System buildings. The Contractor shall be responsible for the implementation and enforcement of this requirement within existing buildings.

 

3.0 PERFORMANCE TERMS AND CONDITIONS:

3.1 Contract Administration: The Director of the University of Maine System Network (UNET) or designee shall be the University's authorized representative in all matters pertaining to the administration of this contract.

3.2 Employees: The Contractor shall employ only competent and satisfactory personnel and shall provide a sufficient number of employees to perform the required services efficiently and in a manner satisfactory to the University. If the Contract Administrator or designee, notifies the Contractor in writing that any person employed on this contract is incompetent, disorderly, or otherwise unsatisfactory, such person shall not again be employed in the execution of this contract without the written consent of the Contract Administrator.

3.3 Payments: Payment will be upon submittal of an invoice to the University by the Contractor on a net 30 basis unless discount terms are offered. Invoices must include a purchase order number.

 

4.0 SPECIFICATIONS:

4.1 High bandwidth managed Internet service: The University wishes to purchase high speed Internet service for use by the University, the MSLN, State Government, and other non-profit institutions served by the University. Proposals are requested for various speeds and for delivery at three possible locations. The University may, at its option, select a single service to one of these three locations or select more than one vendor. For example, the University may elect to award the service delivered to one of the three locations to one bidder that offers the best proposal for service at that location and award the service delivered to another location to a different bidder. The University will make its determination based on the service offered at a location and considerations for redundancy.

    1. Circuit for Internet service: The University requires that the circuit used to deliver the Internet service be capable of delivering a minimum of 150 Mbps. While the University may elect to purchase bandwidth at a lower rate, bidders must deliver that bandwidth on a circuit capable of a minimum of 150 Mbps.
    2. Type of circuit: The University prefers Internet service delivered over a Gigabit Ethernet circuit. However the University will consider service delivered over a point to point OC-3 circuit (SONET) or over an OC-3 ATM circuit, in that order of preference.
    3. Termination locations: The following are the three termination locations along with the local contact information for each location.

      PORTLAND, ME

      Science Building, Computing Center, 2nd floor

      University of Southern Maine

      96 Falmouth Street

      Portland, ME 04104

      Local Contact:

      David Norton

      Tel: 207-780-4528

      dnorton@maine.edu

      ORONO, ME

      Computing Center

      5752 Neville Hall

      University of Maine

      Orono, ME 04469

      Local Contact:

      Jeff Letourneau

      Tel: 207-581-3507

      Jeffl@maine.edu

      BOSTON, MA

      Northern Crossroads GigaPoP

      230 Congress Street

      Boston, MA 02110

      Local Contact:

      Leo Donnelly

      Tel: 617-496-0476

      ldonnell@camail.harvard.edu

      Alternate Contact:

      Jay Tumas

      Tel: 617-495-8515

      jay_tumas@harvard.edu

    4. Termination in Boston: Under a separate procurement, the University is in the process of acquiring a high bandwidth circuit between the University’s network and the Internet2 GigaPoP located at 230 Congress St. in Boston, MA. Should the University elect to acquire Internet service at this location, it intends to share this circuit for both Internet service and Internet 2 traffic. Bidders for service at this location must include any necessary local loops to deliver the service to this GigaPoP location.
    5. Internet Address Space: The University has direct allocation of IP address space from ARIN for itself and its clients. The University is not seeking an allocation of IP address space from the bidder.
    6. Autonomous System: The University is allocated Autonomous System number 557 which covers the University and all its clients.
    7. Peering: The University will use BGP4 routing protocol to peer with the bidder.
    8. Equipment: The University intends to provide its own routing equipment and is not requesting this equipment from the bidder.

 

5.0 PROPOSAL CONTENT:

While the University reserves the right to request clarification about a bidder’s proposal and may request presentations, bidders must not assume that either will occur. Bidders shall ensure that all information required herein is submitted with the proposal. All information provided should be verifiable by documentation requested by the University. Failure to provide all information, inaccuracy or misstatement may be sufficient cause for rejection of the proposal or rescission of an award. Bidders are encouraged to provide any additional information describing operational abilities. Responses to each requirement below should be in order and clearly marked with the section number to which they respond.

5.1 Business Profile:

 

 

 

 

 

 

5.1.1 Financial – Bidders need only supply one copy of the following with their proposals.

Public Companies

-annual reports for the last three years

-history and description of the company

-recent reports from securities analysts

-published reports about the company

Private Companies

-financial statements or tax forms from three years

-history and description of the company

-published reports about the company, if any

5.1.2 Credit rating/report, letter from bank, suppliers.

5.2 Personnel: Provide a list of key technical people in the bidder’s organization. Provide the names and qualifications of personnel who would service the University under this contract.

5.3 Local Loops: If bidders have service at the termination locations, particularly at the Boston location, a local loop may not be necessary and connection to the GigaPoP equipment may be made through a direct fiber patch cable. Describe your situation / capability with regard to the termination locations.

5.4 Infrastructure: Bidders shall describe their network infrastructure, including information about redundant paths, between their service POP and the termination location.

5.5 Routing: Bidders shall specify the actual routing of the circuit between their service POP and the termination location.

5.6 Backbone Network: Bidders shall provide the topology of its backbone network and its various Internet peering points.

5.7 Providers: Bidders may be provisioning the circuit using the facilities of other providers. Bidders must identify each provider they are including in their proposal and provide a description of the facilities used from each provider.

5.8 Quality of Service:

5.8.1 Latency: Specify the maximum guaranteed latency across the bidder’s backbone network.

5.8.2 Packet Loss: Specify the maximum guaranteed packet loss across bidder’s backbone network.

5.8.3 Availability: Specify the service level offered as a percentage of time when the service is available and the maximum period of total outage before remedies are activated.

5.8.4 Remedies: Specify financial remedies to the University for each event that the service levels of quality of service and availability are not maintained.

5.8.5 Service Level Agreement: Bidders should include their current Service Level Agreement for their service.

 

5.9 Network Operations Center (NOC) Schedule: Include a statement that the bidder’s NOC provides 7x24 coverage, including monitoring of termination equipment.

5.10 Access to Technical Staff: Detail the procedures by which selected technical personnel from the University will have access to the bidder’s technical staff. Bidders shall specify the level of assistance that will be provided to University technical staff to resolve various malicious network activities such as, but not limited to, Denial of Service attacks (DoS).

5.11 Notification: Describe how the University’s NOC will be informed of problems with the network, scheduled outages and upgrades. It is desirable that all tickets related to the quality of services to the University be automatically forwarded to the University’s NOC.

5.12 Escalation Procedure: Outline a detailed escalation process to ensure resolution of problems that are not corrected quickly.

5.13 Time for Installation: Specify the guaranteed elapsed time from date of award to date of installation.

5.14 References: A list of three references shall be submitted with your proposal. These references should be agencies your firm has done business with in the past year on projects with a similar scope to this one.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6.0 PRICING:

All prices offered must be "best and final" and include a multi-year guarantee of stability. All terms and conditions beyond those included in this document for the offered service must be included in your proposal. Pricing is requested for each of three possible locations.

6.1 Monthly pricing for service to Portland, ME

For each of the contract term options below, provide the monthly cost of the circuit and Internet service.

 

MONTHLY PRICING FOR TERMINATION IN PORTLAND, ME

Circuit Segment One Year Contract Two Year Contract Three Year Contract
One Time Charges

(if any)

     
 

Circuit Cost

     
 

50 Mbps service

     
 

100 Mbps service

     
 

150 Mbps Service

     
 

Total Monthly Cost

     

 

 

 

 

Specify circuit type: Gigabit Ethernet, SONET, or ATM: _______________________________________

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6.2 Monthly pricing for service to Orono, ME

For each of the contract term options below, provide the monthly cost of the circuit and Internet service.

MONTHLY PRICING FOR TERMINATION IN ORONO, ME

Circuit Segment One Year Contract Two Year Contract Three Year Contract
One Time Charge

(if any)

     
 

Circuit Cost

     
 

50 Mbps Service

     
 

100 Mbps Service

     
 

150 Mbps Service

     
 

Total Monthly Cost

     

 

 

 

 

Specify Type of Circuit: Ethernet, SONET, or ATM: _______________________________________

    1.  
    2. Monthly pricing for service to Boston, MA.

For each of the contract term options below, provide the monthly cost of the circuit and Internet service.

MONTHLY PRICING FOR SERVICE IN BOSTON, MA

Circuit Segment One Year Contract Two Year Contract Three Year Contract
One Time Charge

(if any)

     
 

Circuit Cost

     
 

50 Mbps Service

     
 

100 Mbps Service

     
 

150 Mbps Service

     
 

Total Monthly Cost

     

 

 

 

 

Specify Type of Circuit: Ethernet, SONET, or ATM: _______________________________________

 

7.0 SIGNATURE:

 

COMPANY NAME _______________________

 

 

 

By:

(Signature)

 

(Print Name)

 

(Title)

 

(Date)